Privacy Policy

Last Updated: 4 June, 2025

1. Introduction

Welcome to Bonti ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application. Please read this Privacy Policy carefully. By accessing or using our service, you agree to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us when you:

Create an account (email, name, password)
Create or configure chatbots
Upload knowledge base files or website sources
Connect third-party integrations (like Google or Slack)
Engage in conversations with chatbots
Configure tools and deployments
Complete user surveys
Contact our customer support

2.2 Information We Collect Automatically

When you use our service, we may automatically collect certain information about your device and usage, including:

Log information (IP address, browser type, pages visited, time spent)
Device information (hardware model, operating system)
Usage data (features used, interactions with the service)
Performance data (error reports, diagnostic data)

2.3 Information from Third Parties

We may receive information about you from third-party services that you connect to our application, such as:

Authentication information from Google when you sign in using Google
Profile information from integration providers (Slack, etc.)
Information from third-party tools authorized by you

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Create and manage your account
Process transactions and send related information
Send administrative messages, updates, and security alerts
Monitor usage patterns and analyze trends
Respond to your comments and questions
Customize your experience and provide personalized content
Develop new products and services
Protect against, identify, and prevent fraud and other illegal activity
Comply with legal obligations

IMPORTANT: We do NOT use your data to develop, improve, or train generalized AI and/or ML models.

4. Google Workspace APIs and Data Usage

When you connect Google services (such as Google Calendar) to our application, we want to be completely transparent about how we handle your Google user data:

4.1 Limited Use Declaration

We do NOT retain, sell, or use Google user data obtained through Workspace APIs to develop, improve, or train generalized AI and/or ML models.

All use of Google user data obtained through Google APIs adheres to Google's API Services User Data Policy, including the Limited Use requirements.

4.2 Specific Google Data Usage

Your Google user data is used solely for the following purposes:

Calendar Integration: Creating, reading, updating, and deleting calendar events for appointment scheduling functionality
Authentication: Verifying your identity when you choose to sign in with Google
Service Functionality: Providing the specific features you've requested (e.g., checking calendar availability, scheduling appointments)

4.3 Google Data Restrictions

We strictly limit our use of Google user data to:

Providing or improving user-facing features that are prominent in our application's user interface
Security purposes (such as investigating abuse)
Complying with applicable laws

4.4 Google Data Transfers

We do not transfer Google user data to third parties except:

With your explicit consent for specific functionality
For security purposes (e.g., investigating abuse)
To comply with applicable laws
As part of a merger, acquisition, or sale of assets (only with explicit user consent)

4.5 Human Access to Google Data

No humans read your Google user data unless:

You provide explicit consent for specific data access
It's necessary for security purposes (e.g., investigating bugs or abuse)
Required to comply with applicable law
The data is aggregated and anonymized for internal operations

5. AI Model Training and Data Development

EXPLICIT STATEMENT ON AI TRAINING:

We want to be absolutely clear about our practices regarding AI model training:

We do NOT use any user data (including Google Workspace data) to train, develop, or improve generalized AI or machine learning models
We do NOT retain user data for the purpose of AI model development
User conversations, documents, and third-party integration data are used solely for providing our chatbot services to you
Any analytics or usage data we collect is used only for improving our application's user experience and functionality, not for training AI models

The AI models we use in our application are provided by third-party services (such as OpenAI, Anthropic, etc.) and we pass user queries to these services only to generate responses for your specific use case. We do not use conversation data to train these or any other AI models.

We may share your information in the following circumstances:

We may share your information when you direct us to do so or provide your consent.

6.2 Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf (such as hosting, data analysis, payment processing, customer service).

6.3 Integrations

When you choose to use third-party integrations (like Google or Slack), we may share information as necessary for the integration to function.

6.4 Compliance with Laws

We may disclose your information where required by law, governmental request, or to protect our rights.

6.5 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition, your information may be transferred as a business asset.

7. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Regarding Google Workspace data: We do not retain Google user data longer than necessary to provide the requested functionality. Calendar data is accessed in real-time when needed and is not stored permanently in our systems.

9. Your Choices

9.1 Account Information

You can update, correct, or delete your account information at any time by logging into your account settings.

9.2 Third-Party Integrations

You can review and modify the third-party integrations connected to your account in your account settings. You can revoke access to Google services at any time through your Google account settings.

9.3 Data Deletion

You can request deletion of your data by contacting us. Upon account deletion, we will remove your data from our systems within a reasonable timeframe.

10. Children's Privacy

Our service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information.

11. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Google API Services Compliance

This application's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We specifically commit to:

Using Google user data only for the purposes disclosed in this Privacy Policy
Not selling Google user data
Not using Google user data for advertising purposes
Not allowing humans to read Google user data except in limited circumstances described above
Not transferring Google user data to third parties except as described above
Not using Google user data for developing, training, or improving generalized AI or ML models

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

iamdhritiman01@gmail.com

Bonti Ward No 3, Borpara, Bongaigaon Assam, India Pin: 783380