Terms of Service

Last Updated: 4 June, 2025

1. Acceptance of Terms

Welcome to Bonti ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our application, including any content, functionality, and services offered through our application.

By accessing or using our application, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our application.

2. Changes to Terms

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the application following the posting of revised Terms means that you accept and agree to the changes.

3. Description of Service

Our application is a chatbot creation and management platform that allows users to:

Create and customize AI-powered chatbots
Upload and manage knowledge bases for their bots
Integrate with third-party services (Google Calendar, Slack, etc.)
Deploy bots across various channels
Track conversations and analytics
Manage leads and appointments

4. Account Registration and Security

To access certain features of the application, you may be asked to register. You agree to:

Provide accurate, current, and complete information during registration
Maintain and update your information to keep it accurate and current
Maintain the security of your password and account
Notify us immediately of any unauthorized use of your account
Be responsible for all activities that occur under your account

5. Third-Party Integrations and Data Usage

5.1 Google Services Integration

When you connect Google services to our application:

You authorize us to access your Google data solely for providing the requested functionality
We explicitly DO NOT use your Google data to develop, improve, or train generalized AI or ML models
All data usage complies with Google's API Services User Data Policy
You can revoke access at any time through your Google account settings

5.2 Other Third-Party Services

Similar restrictions apply to other third-party integrations (Slack, etc.):

Data is used only for providing the specific integration functionality
No data is used for AI model training or development
You maintain control over your third-party data through their respective platforms

6. AI Models and Data Processing

6.1 Use of AI Services

Our application uses third-party AI services (such as OpenAI, Anthropic, xAI, Google, Perplexity) to power chatbot functionality:

User queries are sent to these services to generate responses
We do not train these AI models or use your data for model improvement
Each AI service has its own terms and privacy policies

6.2 Data Not Used for AI Training

EXPLICIT COMMITMENT: We do not and will not:

Use your conversations, documents, or any user data to train AI models
Retain user data for the purpose of AI model development
Sell or transfer user data to AI companies for training purposes
Use analytics data to improve generalized AI models

6.3 Your Data Rights

You retain ownership of:

All content you upload to the service
Conversations conducted through your bots
Knowledge base materials you provide
Integration data from connected services

7. Prohibited Uses

You may use the application only for lawful purposes and in accordance with these Terms. You agree not to:

Violate any applicable laws or regulations
Infringe upon the rights of others
Attempt to gain unauthorized access to our systems
Use the service to spam or harass others
Upload malicious content or viruses
Reverse engineer our software
Use the service for any illegal activities

8. User Content and Data

8.1 Your Content

You retain ownership of all content you submit to our service. By submitting content, you grant us a limited license to use, process, and store that content solely for providing our services.

8.2 Data Processing

We process your data in accordance with our Privacy Policy. Key points:

Data is used only for providing our services
No data is used for AI model training
You can request data deletion at any time
Data is secured using industry-standard practices

8.3 Data Retention

We retain your data only as long as necessary to provide our services or as required by law. Upon account termination, we will delete your data within a reasonable timeframe.

9. Intellectual Property Rights

9.1 Our Intellectual Property

The application and its content, features, and functionality are owned by us and are protected by copyright, trademark, and other intellectual property laws.

9.2 Your Rights

You retain all rights to your content and data. Our service does not claim ownership of your:

Chatbot configurations
Knowledge base content
Conversation data
Integration settings

10. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our service, you agree to our Privacy Policy.

Key privacy commitments:

Transparent data usage
No data used for AI training
Secure data handling
Respect for user privacy choices

11. Service Availability

11.1 Uptime

We strive to provide reliable service but cannot guarantee 100% uptime. We may perform maintenance that temporarily affects service availability.

11.2 Third-Party Dependencies

Our service relies on third-party providers (AI services, hosting, etc.). We are not responsible for outages or issues with these providers.

12. Payment Terms

12.1 Subscription Plans

If you purchase a paid plan:

Payments are processed securely
Subscriptions renew automatically unless canceled
Refunds are subject to our refund policy
You can cancel at any time

12.2 Usage-Based Billing

Some features may be billed based on usage (messages, API calls, etc.):

You will be notified before incurring charges
Usage is tracked transparently
Billing details are available in your account

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

We provide the service "as is" without warranties
We are not liable for indirect, incidental, or consequential damages
Our total liability is limited to the amount you paid for the service
We are not responsible for third-party service issues

14. Indemnification

You agree to defend, indemnify, and hold harmless our company and its affiliates from any claims, damages, or expenses arising from:

Your use of the service
Your violation of these Terms
Your violation of any third-party rights
Content you submit to the service

15. Termination

15.1 Termination by You

You may terminate your account at any time by:

Using account deletion features in the application
Contacting our support team
Canceling your subscription

15.2 Termination by Us

We may terminate or suspend your account if you:

Violate these Terms
Use the service for illegal activities
Fail to pay required fees
Engage in harmful behavior

15.3 Effect of Termination

Upon termination:

Your access to the service will end
Your data will be deleted according to our retention policy
Outstanding fees remain due
Certain provisions of these Terms survive termination

16. Governing Law

These Terms are governed by the laws of India without regard to conflict of law principles. Any disputes will be resolved in the courts of India.

17. Dispute Resolution

Before filing any legal action, you agree to first attempt to resolve disputes through:

Direct communication with our support team
Good faith negotiation
Mediation if necessary

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the service.

20. Contact Information

For questions about these Terms, please contact us at:

Email: iamdhritiman01@gmail.com Company: Bonti Address: Ward No 3, Borpara, Bongaigaon, Assam, India

These Terms of Service are designed to protect both our users and our service while ensuring transparency about data usage and AI model training practices.